Making a complaint

Should you wish to make a complaint you can do so by completing the form below:

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Name

First

Last

Contact Number

Address

Please provide your full address

Are you the complainant?

If you are not the complainant, please provide the complainants details and your relationship to them

What is the name of the person you wish to make a complaint about

What dates does the complaint cover?

What is your complaint about?

please clearly describe the nature of your complaint

Supporting information

State the matter or name of the person who is the subject of the complaint. • What happened, when and where. • Provide the contact details or statements of any witnesses. • If complaining about a decision, explain what the decision was about, when it was taken, and who made it. o Explain what impact this decision has had, or you may fear will have, and upon whom. • Provide any additional information that you believe would be helpful.

Have you tried to resolve the matter informally?

If yes, what happened

State who you dealt with, when and where, what information you provided to them, and what you felt was unsatisfactory about the outcome.

If no, why haven't you tried to resolve informally?

What action would you like the church to take?

Whilst the charity trustees cannot promise to do what you ask, it would be helpful to understand what resolution you are seeking.

The church will treat your data carefully and in accordance with the church’s data protection policy. The church cannot guarantee to keep the fact and details of your complaint confidential if it is necessary and proportionate to share your data to review and resolve your complaint.

I accept and understand

Making a complaint

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